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Service and Repair Policy

A $200 non-refundable service fee will be charged in the event of the following:

Warranty service requests: (New Construction)

  • Failure of property maintenance personnel to perform the required pre-checks. See the Warranty Service Request Guidelines below for the full list of pre-checks.

  • Neglect of routine maintenance.

Service requests:

  • Lack of access to residence or equipment at time of appointment.

  • Inability of on-call, regular maintenance personnel or property management to reasonably accommodate C&C Mechanical Group service technician’s schedule.

  • No faults found.

  • Failure to notify C&C Mechanical Group of issue resolution at least 24 hours in advance of scheduled appointment.

By submitting the C&C Mechanical Group Service Request the requestor acknowledges that they agree and fully understand the above service request guidelines. Additional charges will apply if service is performed by C&C Mechanical Group or its representatives that is not covered under workmanship or manufacturer warranty.

Warranty Request Guidelines

The below checks are an important part of your property’s maintenance requirement and should be performed on a regular schedule. Failure to follow a maintenance schedule could result in equipment failure and also void the warranty on the equipment.​​ By submitting the service request, the requestor verifies that the required pre-checks were performed by maintenance personnel, that the personnel are suitably certified, trained and qualified, and follow industry standard diagnostic procedures. The following pre-checks are required by maintenance personnel:

  • Electrical connections secure: Verify that electrical connections to water heater, equipment, etc. are in place and secure.

  • Drain obstructions: ​Make sure that the drain is clean and that the float switch in the drain pan is not tripped. A presence of water in the drain pan is an indicator.

  • Main power/circuit breaker check: Make sure that you have main power to the unit. Check for a tripped breaker and the outdoor disconnect is in place and secure.

  • Damage: Verify that there is no damage such as wiring breaks due to landscaping or pets or accidental damage to the outdoor coil.

Warranty Submission

If you would like to submit a warranty claim, please select start now and complete the attached form.

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