Service and Repair Policy
A $200 non-refundable travel fee + time and material for repairs service fee will be charged in the event of the following:
Warranty service requests: (New Construction)
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Failure of property maintenance personnel to perform the required pre-checks. See the Warranty Service Request Guidelines below for the full list of pre-checks.
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Neglect of routine maintenance.
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Water heater elements must be diagnosed with a multimeter and show ohms between 10-20 ohms. If not, it is dry fired and not our responsibility to repair.​
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Lack of access to residence or equipment at time of appointment.
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Inability of on-call, regular maintenance personnel or property management to reasonably accommodate C&C Mechanical Group service technician’s schedule.
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No faults found.
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Failure to notify C&C Mechanical Group of issue resolution at least 24 hours in advance of scheduled appointment.
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By submitting the C&C Mechanical Group Service Request the requestor acknowledges that they agree and fully understand the above service request guidelines. Additional charges will apply if service is performed by C&C Mechanical Group or its representatives that is not covered under workmanship or manufacturer warranty.
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Warranty Request Guidelines
The below checks are an important part of your property’s maintenance requirement and should be performed on a regular schedule. Failure to follow a maintenance schedule could result in equipment failure and also void the warranty on the equipment.​​ By submitting the service request, the requestor verifies that the required pre-checks were performed by maintenance personnel, that the personnel are suitably certified, trained and qualified, and follow industry standard diagnostic procedures. The following pre-checks are required by maintenance personnel:
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Electrical connections secure: Verify that electrical connections to water heater, equipment, etc. are in place and secure.
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Drain obstructions: ​Make sure that the drain is clean and that the float switch in the drain pan is not tripped. A presence of water in the drain pan is an indicator.
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Main power/circuit breaker check: Make sure that you have main power to the unit. Check for a tripped breaker and the outdoor disconnect is in place and secure.
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Damage: Verify that there is no damage such as wiring breaks due to landscaping or pets or accidental damage to the outdoor coil.